It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Youll be billed each month. How many days access a month do I get with my membership? The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. Save my name, email, and website in this browser for the next time I comment. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Get help. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Move out, and move on. From,Hedy GreeneAp. This will ensure the agreement ends at the end of the agreed term and will not renew further. My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. Hi Vladyslav, Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Their automated system was charging me for a service their system just added to my account. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. 2.3. Companies can ask for reviews via automatic invitations. Absolute disregard for tenants. Prior to any renewal, our customers receive courtesy email reminders. I have a Regus lease and have been trying to cancel the agreement for the past two months. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. It should also state the reason behind why you want to cancel the membership. Unfortunately, on this occasion we were unable to provide it and for this we apologise. It goes against our guidelines to offer incentives for reviews. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. We pay those as well. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. My expressed intention was to rent space for 1 month and for a quoted price of $650. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. I was using the regus for couple years. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). Desposit/Retainer - $700 Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. I wish I never did business with this company. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Originally, total costs 20k THB, but end up with 50k THB. So I had the opposite problem. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Lorraine Brule Im sorry if you felt the need to escalate this. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. I really thought that this company would be a good option for expanding our business. Call us Buy now THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! The complaint has been investigated and resolved to the customer's satisfaction. I wish you all the best for all your future endeavors. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Regus helps businesses find and create the right workplace for their people. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. And that`s why I decided to write this post because. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. You can only revoke a membership attached to an active class. Office Space and Coworking prices are per person per month and are dependent on inventory availability. I had expected to be required to pay for 3 months through 2/28/22. Wow, Hi Jane, Your email address will not be published. If we . I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] This will surely increase the credibility of your complaint. And they do not have to provide any notice to you at all. + Free Sample of Insurance Cancellation letter Template. Thank you, You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. What Regus did: I have tried ending my service with Regus but they won't allow me to end. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Has anyone successfully gotten out of a lease with regus? I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. 1. Customer service is simply poor. This could be due to your account details needing to be updated. So many people saying the same thing. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. You can change your membership when its time to renew - just let us know. Pricing and eligibility depends on the lounge operator. Dont believe them they are massive frauds. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. I look forward to receiving more information from you. However, we will ask you to go through some security steps as part of our fraud-prevention policy. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full Please log on to your online account and check that your phone number and email address are correct. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Stay far away from Regus folks. Services are billed automatically depending on the customers preference. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). Find workspace. Your email address will not be published. thank you. Don't be fooled by that. There is absolutely zero opportunity to engage with the corporate infrastructure. Though I discontinued using the office after 11/30/21, I have paid for December. And again, there is simply no legitimate reason for this. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. Thanks again for everything I will be happy to recommend your services! Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. 1. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. It won't go in any direction! Head of Customer Services. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Reddit and its partners use cookies and similar technologies to provide you with a better experience. According to the contract terms, the last date of my membership with you is on {the date}. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. They are real scum bags. . Thanks again for your comments which help us improve. Hi Dr. Carrie Jaffe, thank you for getting in touch. I understand that youre disappointed. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Prices are subject to change and will vary depending on the specifically selected products and services. Beautifully designed coworking spaces to help facilitate new connections. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. We use dedicated people and clever technology to safeguard our platform. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Access thousands of business lounges across the world simply turn up and get to work. CONSUMER BEWARE! Not sure if I can change the currency in the app. I have little to no faith that I will receive my deposit without hassle. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Create an account to follow your favorite communities and start taking part in conversations. Its an automated process. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Once a class has ended, no changes can be made . Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. In the next paragraph, you should ask the authority for confirmation of cancellation. I contacted Regus immediately to explain the situation and cancel my service. We had to request our retainer (deposit) of over $6000 at the end of our lease. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. We ask all our customers to add an automated payment method to their account. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Meet in any city. And that`s not the case. 2.3.2. Build an instant presence wherever you need to be, at prime business locations. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. Best, Lorraine Brule Global Customer Service at Regus Hi Andrew, at least on my Regus account I am not required to have card details entered. She at least implied that Hannah`s use of the printer was a nuisance. He shares his travels under, The dragonpass offer from Regis is still valid. Doing so will take you to a sign-in page. Hi Ryan, Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Fancy a bit of a hack for lounge access? We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. The payments have since been sent to . My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Blue membership is free and includes only the discounts. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. This is a very unprofessional way of handling the situation as this concerns health and safety. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream Interested in a new product or service? Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Won't be a good idea until they change their management. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. So, I would like to request you to cancel my membership with you kindly. I called their 1-800 number and someone overseas took my message. Hi Cami, Im sorry that you feel this way. Lorraine Brule ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. Let me assure you that we most certainly do not hate our customers. Its nonsense in most cases and one should be able to continue with an office space. No refund/credit if less than 5 days. It was an outstanding experience at the gym. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Press question mark to learn the rest of the keyboard shortcuts. We sent them proof by email confirming that we could use the machines. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. %PDF-1.6 % Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. I paid for the service up until that point. Its an automated process. The company left an official comment on this complaint. You should receive your refund within 30 days after your agreement end date. Dear Ms/Mr {Name of the Recipient}, They sited the non renewal clause but I have no copy of the contract in my account. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. I cannot stress enough the lack of professionalism and poor service. Assistant Global Customer Service at Regus. I read all the negative reviews here and I agree Company Name: Carrie Jaffe or Accurate Assessments of San Diego how to cancel regus membership/account? First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract.
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